Track your returns. Predict the exchange.
Keap It reads your Shopify returns data to recover the sale today and prevent the return tomorrow.
Free 14-day trial. No credit card required.
The problem
Returns are quietly killing your margin
Your returns app processes refunds, closes tickets, and never asks why. The same product keeps coming back.
Size curves live in someone's head — not in your data. You reorder the same fit problems every season.
Every return costs you the product, the shipping, and the next order. The real cost is invisible until it's too late.
How it works
Connect
Link your Shopify store and returns platform. Keap It syncs your return data automatically.
Understand
See exactly which products return, which sizes fail, and why — down to the SKU.
Act
Recover the sale with an exchange offer. Fix the sizing with a production brief. Stop the return before it starts.
What you get
Exchange Interventions
When a customer shows return-intent signals — policy page visits, size-hopping, multi-size carts — Keap It generates a personalised exchange offer before the return is filed. Revenue recovered, not refunded.
Production Brief
Size M runs small on your best-selling hoodie. Keap It turns that pattern into a manufacturer-ready brief: grade M block up by 0.5cm. The return stops at the source.
Returns Intelligence Dashboard
Per-SKU return rates, size-specific patterns, AI-powered insights, and anomaly detection — all in one monochrome editorial dashboard. Ask questions in plain language. Get answers, not spreadsheets.
Our why
We built Keap It because returns shouldn't be a cost centre — they should be a signal. Every return tells you something about your product. We help you listen.
Pricing
Lite
For brands starting to take returns seriously.
- Return rate overview
- Per-product return counts
- Top return reasons
- Up to 500 orders/month
- Email support
Pro
For brands that want answers, not just data.
- Everything in Lite
- Size-specific return patterns
- AI-powered analyst
- Returns cost per SKU
- Exchange interventions
- Up to 5,000 orders/month
- Priority support
Plus
For brands operating at scale.
- Everything in Pro
- Production briefs
- Quality flag detection
- Unlimited orders
- Custom reports
- Slack & API integrations
- Dedicated success manager
FAQ